How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to provide your shipping information and payment details to complete the order.
What payment methods do you accept?
We accept payment via credit/debit card, PayPal, Afterpay, and other secure payment methods.
How long does shipping take?
Shipping times vary depending on the items ordered. For pre-order items, please allow up to three weeks for delivery. For in-stock items, standard shipping typically takes 5-7 business days.
How much does shipping cost?
Shipping costs are calculated based on the weight of your order and your location. You can view the shipping cost at checkout before completing your purchase.
Do you offer international shipping?
No, we currently only offer shipping within NZ
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Can I customize my own anime T-shirt?
Yes, we offer custom anime T-shirt printing services. Simply provide us with your desired image via email or within our app. Customized orders typically take 1-2 weeks to process and deliver.
What should I do if there is a problem with my order?
If you encounter any issues with your order, such as damaged items or missing items, please contact our customer service team immediately. We will work to resolve the issue and ensure your satisfaction.